Refund policy
Return & Refund Policy
At Chosen Crew, we want you to love what you wear. If something isn’t quite right, we’re happy to help.
Returns
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery.
To be eligible for a return:
- Items must be in original condition
- Free of wear, stains, odors, or damage
- Returned with original packaging when possible
Non-Returnable Items
The following items are final sale and not eligible for return:
- Hats
- Sale or discounted items
- Items marked "Final Sale"
- Gift cards
(For hygiene and quality reasons, hats cannot be returned.)
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original form of payment
- Please allow 5–7 business days for the refund to appear, depending on your bank
Original shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges at this time.
If you’d like a different size or item, simply return your original purchase and place a new order.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- Chosen Crew is not responsible for lost or damaged return packages
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 5 days of delivery at:
📧 support@chosencrewco.com
Include:
- Your order number
- A brief description of the issue
- Photos of the item
We’ll make it right.
Our Commitment
We’re grateful for every order and strive to operate with integrity, fairness, and care. Thank you for supporting Chosen Crew and being part of what we’re building.
